About Capillary Technologies Limited
Capillary Technologies is a software product company that provides artificial intelligence (AI)-based, cloud-native Software-as-a-Service (S ... aaS) products and solutions.

The company primarily serves enterprise customers—defined as those contributing more than ₹4.00 million in revenue from operations in the six-month period ended September 30, 2025, and September 30, 2024, and ₹8.00 million in a fiscal year. Its offerings are designed to help clients strengthen consumer and channel partner loyalty on a global scale.

The company’s diversified product suite includes an advanced loyalty management platform (Loyalty+), a connected engagement platform (Engage+), a predictive analytics platform (Insights+), a rewards management platform (Rewards+), and a customer data platform (CDP).

Together, these products enable clients to execute end-to-end loyalty programs, gain a 360-degree view of their consumers, and implement unified, cross-channel strategies that offer real-time, personalised, and consistent customer experiences. These solutions are designed to drive consumer engagement, increase conversions, and enhance repeat sales.

Headquartered in India, Capillary Technologies has a strong global presence with offices in the United States, the United Kingdom, the United Arab Emirates, and several Asian countries. As of September 30, 2025, the company supports over 410 brands across 47 countries.

Its SaaS products enable customers to build stronger consumer relationships, reward their customers, and derive insights through its CDP. With extensive application programming interfaces (APIs), the company’s products integrate seamlessly with clients’ existing technology stacks, including ERP systems, POS systems, e-commerce platforms, and social media.

They also connect with third-party marketing, data, and analytics tools, offering scalability, architectural flexibility, and security that support integration with other platforms such as security systems, identity verification, access management, and data analytics.


Strengths and Opportunities of Capillary Technologies Limited
 

Capillary Technologies offers an advanced AI-driven SaaS platform for CRM and loyalty management, making it a trusted global provider.
 

• It provides end-to-end loyalty management solutions that serve multiple industries and diverse business needs.
• Its scalable, cloud-based infrastructure enables real-time data processing and seamless integration with client systems.
• The company has a global footprint, serving 413 brands across 47 countries as of September 30, 2025.
• The consumer base on its platform has grown steadily to 1.82 billion in 2025 from 0.97 billion in 2023.
   

Risks and Threats of Capillary Technologies Limited

• A large portion of revenue depends on a few key clients, with the top 10 customers contributing over 55% of total revenue in FY25.
• Heavy reliance on North American customers exposes the company to regional economic and political risks.
• Difficulty in acquiring new customers cost-effectively could limit revenue growth and profitability.
• Failure to innovate or develop new products on time may weaken competitiveness and customer satisfaction.
• The company has incurred losses in previous years and may continue to face financial challenges in the future.